英文道歉信（集合）

　　在現(xiàn)在社會，道歉信對我們的作用越來越大，道歉信是要向?qū)Ψ疥愂鲎约翰划?dāng)行為給對方造成不利影響的歉意，或者解釋無法答應(yīng)對方不違常理的所托的原因。道歉信的注意事項有許多，你確定會寫嗎？以下是小編幫大家整理的英文道歉信，希望對大家有所幫助。

英文道歉信1

　　Dear Prof。 Patent，

　　I am very sorry to inform you that I did not manage to complete the book report you assigned last week，due to a sudden illness falling upon me a few days ago。 For the past few days I have been in hospital with a continuous fever，which has thus prevented me from any academic activity。 I hereby submit the doctor's note。

　　I would be very much obliged if you could grant me another week for the task，as my health is turning better。

　　Hope you can understand my situation and accept my apology。

　　Yours faithfully，

　　Li Ming

　　尊敬的Patent教授：

　　我非常遺憾地告知您我沒有完成您上周布置的`讀書報告，因為幾天前我突然生病了。過去的幾天中我一直持續(xù)高燒，住在醫(yī)院，因此無法進行任何學(xué)術(shù)活動。隨信是醫(yī)生的診斷書。如果您能再給一周時間來完成它我將感激不盡，因為現(xiàn)在我的身體正在好轉(zhuǎn)。希望您能理解我的處境并接受我的道歉。

　　您真誠的，

　　李明

英文道歉信2

游客朋友們：

　　首先我們真心感謝桅子花開、海星以及馬來吸呀等幾位網(wǎng)友給我們所提的意見，今年在政府論壇上有兩封公開批評我們的帖子，說實在的，剛剛看到的時候，心里確實是堵得慌的，不高興的，總覺得目前國內(nèi)旅游市場大環(huán)境就是這個樣子，大社不強，小社散差，從業(yè)人員服務(wù)意識、技能普遍不強等等，剛開始，我們確實給自己找了一些自我安慰的借口。

　　現(xiàn)在再認真思考這個問題，我們覺得，做為從業(yè)人員有責(zé)任、有義務(wù)，也必須為游客提供更為輕松、快樂的旅游時光。坦誠的說，今年7、8兩個暑期月份下來，在我們質(zhì)檢回訪過程中，所發(fā)現(xiàn)存在質(zhì)量問題的，游客投訴到公司的也絕不僅此兩例。

　　我們總結(jié)分析下來，存在質(zhì)量問題的主要是散客出游群體，暑期質(zhì)量問題一般容易出現(xiàn)在車輛空調(diào)不好，某些導(dǎo)游態(tài)度存在問題，以及住房條件較差等方面。目前旅行社的存在方式大體上分為三類，一類是組團旅行社，我們**就是這樣類型的旅行社，面向終端客戶收取客源;一類是地接旅行社，主要接待外地游客來本地旅游;第三類是同行批發(fā)旅行社，如揚州蘇之旅旅行社，儀征旅行社同行受制于客源量問題，收到游客報名后，無法獨立發(fā)團，只能交給這樣的批發(fā)旅行社統(tǒng)一發(fā)團。這種現(xiàn)狀就導(dǎo)至了組團旅行社對散客質(zhì)量的掌控從很大程度上受制于同行批發(fā)旅行社，從某種程度上來說，儀征散客出游，選擇哪家旅行社報名的差別是不大的，唯一的區(qū)別所在是旅行社經(jīng)營者的思路，以及遇質(zhì)量投訴后，規(guī)模大一些的旅行社對批發(fā)旅行社的牽制能力會更強一些，僅此兩點而已。

　　關(guān)乎旅游質(zhì)量還有一個很重要的點，就是導(dǎo)游，景點美不美，全靠導(dǎo)游一張嘴。好的導(dǎo)游除了在講解上會更為精彩外，對于游客心理的把握能力通常也會很強，會有較強的協(xié)調(diào)溝通能力，而目前導(dǎo)游的生存狀態(tài)基本上都是以兼職為主，這種生存狀態(tài)，也從很大程度上導(dǎo)致了其責(zé)任心的下降，因其兼職故而也缺少有效的'服務(wù)技能培訓(xùn)。旅行社不是不想有自己的全職導(dǎo)游，而是因為旅游業(yè)的季節(jié)性特別強，旺季再多導(dǎo)游也不夠用，進入12月份以后的3個月淡季對于小旅行社而言，可能1個導(dǎo)游都嫌多，這個微利行業(yè)人力成本應(yīng)該是最大的成本了，所以這種季節(jié)性的特點也導(dǎo)致旅行社不敢、不能用過多的全職導(dǎo)游。我們公司目前全職導(dǎo)游有16名，在揚州地區(qū)算得上是規(guī)模龐大的一支導(dǎo)游隊伍了，但也只能應(yīng)對平常季節(jié)的客流量，遇上旺季，也只能望洋興嘆，比如貼子中所提到的西安團隊，就是一個主要由兼職導(dǎo)游帶隊的團隊。

　　從我們自身的角度來講，我們必須認真反思這個行業(yè)，認真反思自已，如果不能真正將客戶贏這個第一戒寫到我們每個員工心里去，**旅行社終將被市場淘汰。從上周起，我們已經(jīng)開始在竭盡全力探討游客旅游體驗的問題，我們希望盡快將我們的服務(wù)意識、服務(wù)技能，迅速從對人的服務(wù)，提升至對客戶的服務(wù)。我們將盡已所能去改造現(xiàn)有的工作流程，我們相信，從我們做起，終將能夠逐步改變旅游業(yè)的現(xiàn)狀，終將實現(xiàn)給游客創(chuàng)造輕松快樂時光這個最終目標(biāo)。當(dāng)然，接下來可能還會有質(zhì)量問題出現(xiàn)，還會有游客投訴，但我們會以最好的狀態(tài)，迅速處理這類的質(zhì)量問題，給游客一個盡可能滿意的答復(fù)。

英文道歉信3

Dear Mr.:

　　Li It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty. I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive. Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced. Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.

　　Sincerely,Alfred Zhuang

英文道歉信4

Dear Mr. Smith,

　　I am indeed very sorry that I missed the eXXamination on InternationalBusiness English Writing you gave last Friday. I feel awful about it and wantyou to know what happened that day. I suddenly fell sick early that morning andmy parents had to send me to the hospital. Please find enclosed a copy of themedical bill.

　　I sincerely hope you can understand my situation and accept my apology. Iwould appreciate your allowing me to take a make-up eXXamination. I will come toyour office during your office hour on Monday to discuss this possibility withyou. Once again, I apologize for any inconvenience caused.

　　Sincerely yours,

　　XXXX

英文道歉信5

Dear David,

　　How’s everything going? I’m Li Hua. I feel terribly sorry to tell you that I broke a vase at your birthday party last Saturday and I’m writing to apologize to you for that.

　　Thank you for inviting me to your party. However, when I was trying to clean the spilt（打翻的） drink on the table in the kitchen, I hit a vase accidentally. It fell onto the floor and broke.

　　I was afraid and didn’t dare to tell you. So I cleaned the broken vase and left without saying goodbye. But I have been so guilty all these days that I couldn’t concentrate on my study.

　　Therefore, I sincerely hope that you can accept my apology and forgive me. Enclosed is a paper cutting made by myself.

　　I’m looking forward to your reply.

Yours sincerely ,

　　Li Ming

英文道歉信6

DearXXXXXX，

　　I am writing to express my heartfelt gratitude to you for XXXXXX.

　　If it had not been for your assistance in giving me aid and XXXXXX, I fearthat XXXXXX. /Without your help, I would not have doneXXXXXX .During the XXXXXX,you have given me generous help and continuous guidance byXXXXXX .Thus, I reallyappreciateXXXXXX , and I hope that I may repay your kindness by XXXXXX.

　　Finally, I feel most obliged to thank you once more.

　　Yours sincerely,

　　Li Ming

英文道歉信7

Dear Mary:

　　I am very sorry that I can not take part in your party . It is pity to me because of my emercy thing need to be dealt with . I hope you will have one good time for the party . I really love you ! Please give my regards to our friends !If possible ,please do not forget to inform me if you have the party next time .

I shall come to it on time. If I could do something for your party ,please feel free to contact me . That would be my pleasure. Above all , I apologize again for my absence from the party ! Good luck to you all !

　　Yours truly, Ellen

英文道歉信8

Dear Ms Winston,

　　The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.

　　I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.

　　Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.

　　Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year.

　　Ms. Winston, let me assure you that what happened in your case is not typical of CableNet’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

　　If you have any questions please don’t hesitate to call me at*******.

　　Yours in service

　　Tony

英文道歉信9

Dear Dr. M.C.(note: name of the editor),

　　I am terribly sorry to write this letter to you for my apology.

　　When I know about this affair, I was not too much startled and shocked, because after the student sent the same article to two of your magazines, I had found it you come to Beijing, Would you please let me know when you are free and i will meet you at the appointed time.

　　Yours faithfully, (Your Name)

英文道歉信10

Dear Mr：

　　Hello，today，I have to pick up the pen to write you this letter of apology very guilty and depressed mood。 After these days of painful introspection，I have decided to give you a profound self—criticism and Reflection on my absence from classes，and express my determination to correct my mistakes，abide by discipline and improve myself。

　　In fact，no discipline，life is a rambling I from junior high school age smelly problems，my personality is too individualistic，and rarely take into account the collective discipline，this is my repeated absenteeism，teacher supervision such as root cause unheard of。 This semester I missed the number of students actually reached 22，for your treatment of me，I am very understanding，and very much agree with you，your strict demands on me is my care，and supervision。 I am still too small，there are many unreasonable place，often inevitably make mistakes，it is very need you for the supervision and management，through these days of reflection，I realized that I could not in any case wanton development continue before，I am deeply grateful to you for your criticism and education。 This mistake is a blot on my college life，and a disgrace that I can never let go of my life。 I will always remember。

　　In fact，there are a particularly important reason for my truancy，that my body was not good，always the old sick，starting from the second year，I do not know why cervical discomfort，particularly in the last few months，so I went to the city hospital for treatment of cervical spondylosis。 Where the doctor arranged for me to let me every Sunday afternoon to treat，then the teacher and class conflict chaired by you，so I open the class most of class。 This is not very strong with my organization and discipline。 Teacher，I sincerely apologize to you，please forgive me for the mistakes I made，and strive for lighter treatment。 I promise to correct my mistakes later，communicate and communicate with the teachers，and no longer be absent from school。

英文道歉信11

　　Dear,I am writing this letter to express my apology that xxxxxxxxxx. I feel terribly sorry about this.

　　Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxx

　　Sincerely yours,xin

英文道歉信12

　　Dear xxx,I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.

　　Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx

　　Sincerely yours,xxx

英文道歉信13

Dear John,

　　I am eagerly looking forward to your visit to our city. After all these years of writing to each other, I can not wait to see you. However, I regret to inform you that I will not be able to meet you at the airport on time.

　　The reason is that your flight will arrive early in the morning, and the earliest I can reach the airport will be about an hour after you land. Will you please wait for me in the arrival lounge? You can have breakfast while you wait.

　　By the way, as we have never met I must tell you home to identify me: I am of 165cm tall and have a long hair. In addition, I will wear a white skirt and carry a China Daily at hand.

　　Hope we can meet soon.

　　Sincerely yours,

　　Alice

　　【譯文 】

親愛的約翰：

　　我非常期待著你來參觀我們的城市。這么多年來我們一直通信，我早就想見到你了。但是很抱歉我不能按時到機場接你。

　　因為你的飛機是一大早就到達機場，而我最早也要1小時后才能到。你能不能在旅客休息室等我，你可以利用這段時間吃早飯。

　　隨便說一句，因為我們沒過面，我得告訴你怎么找我：我大概1.65米，長發(fā)。另外我會穿一件白色的'裙子，手上拿一份中國日報。

　　希望早點見到你。

　　你真摯的：

艾麗絲

英文道歉信14

Dear Jack,

　　It is with deep regret that I inform you about the cancellation of meeting which was scheduled on 25th December, 20xx at 10 a.m. The agenda for the meeting was to discuss on loan facility for infrastructure development of ABC Group. But due to some emergency situation at personal end, I will not be able to make it for the meeting.

　　My daughter has met with an accident and she will be operated on 25th December, 20xx. I apologize for the situation as I could not inform you prior because all of it happened suddenly. I am extremely sorry for the inconvenience caused. If it suits you then we can reschedule the meeting on 28th December, 20xx for 10 a.m. Kindly confirm so that required adjustments can be made.

　　Thanking you.

　　Sincerely,

　　Lucy

英文道歉信15

　　Dear George:,

　　Hi George, I’m really, really sorry but I just can’t make it for basketball practice this evening. We’ve got a biology test tomorrow and I haven’t yet started studying for it. I can’t afford to fail the test, because I already failed the last one.

　　I promise to make up for it by the next practice session.

　　Ron

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